Return and refund policy

Return and Refund Policy

At Glamorous, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we're here to help!

Returns

Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as when received.
- Certain items, such as customized or intimate products, may not be eligible for return.
Non-Returnable Items
- Gift cards
- Sale or clearance items
- Items damaged due to misuse or negligence
Process
- Contact us at glamoroussite536@gmail.com with your order details and reason for return.
- Once approved, we will provide you with the return address.
- Customers are responsible for return shipping costs unless the product is defective or damaged.

Refunds

Refund Eligibility
- Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days.
Refund Method
- Refunds will be issued to the original payment method.
- In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
Partial Refunds
- Partial refunds may be granted for items returned not in their original condition or missing parts (excluding our error).

Exchanges

If you wish to exchange an item, please contact us at glamoroussite536@gmail.com. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of receiving the order. Include a photo and a description of the issue for a swift resolution.

Contact Us

For any questions or concerns regarding your return or refund, reach out to us at:
Email: glamoroussite536@gmail.com

Thank you for choosing Glamorous. We value your trust and are committed to ensuring your satisfaction!